Select your language and region
Hong Kong SAR +852-3916-3666
Mainland China 95071500
(Local service only)
US & Canada + 1 (888) 2074190
(If you are using a TTY/TDD device, dial 711 to connect through the Relay Service)
Australia + 61 (1800) 003812
(If you are calling from outside of Australia, an overseas charge may apply)
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Important notice:
If necessary, Hong Kong Airlines Customer Service Centre may contact you for any booking/ticket related issue.
Contact us by email or Apply refund online
Email call.center@hkairlines.com
Refund Please click here to apply refund online or check online refund status
Telephone +852 3902-9000
Fax +852 3902-9039
Email satshk_lostandfound@satshk.com
Office Hour Mon – Sun / 07:30 – 23:00
Please check the list and locate our Branch office/GSA you are looking for.
Customer Experience Department
Email : crd@hkairlines.com
*Please provide your English full name, ticket number(Start from 851),flight number and date in the email to process your enquiry.
Flight certificates can be provided for Hong Kong Airlines' operated flights as proof of travel or as proof that your flight was disrupted. If your flight was within the last 6 months, please complete the form below. The normal processing time is 3 weeks. If you were travelling on a codeshare flight, please contact the operating carrier for assistance.
