Hong Kong Airlines will introduce new Customer Service Fees from 1 January 2021 for requests made via our customer service hotlines, airport check-in counters or local sales offices.
*Please refer to below Customer Service Fees. Charges are subject to change from time to time.
Types of Service | Service Fee | ||
Online self-service | Other channels* | ||
1. New booking /Reservation Charge per ticket issuance | HKD 120 | USD 15 | |
2. Voluntary Rebooking / Route for the flights Applicable only to the change of confirmed flight date or flight number in the same itinerary, with the same airline and, within ticket validity Charge per ticket per passenger per transaction | HKD 120 | USD 15 | |
3. Air Pass Reservation / Rebook Applicable only to the change of confirmed flight date or flight number in the same itinerary, with the same airline and, within ticket validity. Charge per ticket per passenger per transaction | HKD 120 | USD 15 | |
4. Ticket Refund Refund application must be requested on or before the ticket expiry date. Charge per ticket per passenger | HKD 120 | USD 15 | |
5. Seat Assignment Applicable only to the confirmed seat assigned for passengers in one reservation record. Charge per reservation reference per transaction | HKD 50 | USD 6 | |
6. Excess Baggage purchase Charge per passenger per transaction. | HKD 50 | USD 6 | |
7. Inflight Meal Purchase Charge per passenger per transaction | HKD 50 | USD 6 | |
8. Ticket receipt request (for copies of ticket purchased over 3 months and less than 18 months) Applicable only for passengers purchased tickets through Hong Kong Airlines official website or Customer Service Centre | N/A | HKD 100 | USD 12 |
9. Award Ticket / Lucky Draw Ticket / Sponsorship Ticket Applicable only to the confirmed flight date or flight number in the same itinerary, with the same airline and, within ticket validity Charge per ticket per passenger | N/A | HKD250 | USD 30 |
10. Name Correction Applicable only to minor name corrections on a per customer per booking basis. | N/A | HKD400 | USD 50 |
11. Musical Instrument Protection Case – reservation required Applicable only to confirmed flight date or flight number. Charge per sector per passenger | N/A | HKD100 | USD 12 |
12. Hong Kong Airlines Services Voucher / E-gift Voucher - Available in stock with value of HKD50/HKD100 – Deliver to registered address (free delivery to the Regions in Hong Kong, Macau and Mainland China) - E-gift Voucher issued and delivered by email confirmation | N/A | Free of charge | |
13. Frequent Flyer Ticket Redemption / Rebook / Refund / No show etc. Details refer to Table 2 | N/A | N/A | |
14. Frequent Flyer account management – Registration/ Mileage Accrual / Redemption Group update / Profile information update etc. Details refer to Table 3 | N/A | N/A |
Types of Service | Service Fee | ||
Online self-service | Other channels* | ||
1. Frequent Flyer Ticket Redemption Applicable only to the confirmed flight date or flight number in the same itinerary, with the same airline and, within ticket validity Charge per ticket per passenger | HKD 120 | USD 15 | |
2. Frequent Flyer Ticket Voluntary Rebooking Applicable only to the change of confirmed flight date or flight number in the same itinerary, with the same airline and, within ticket validity Charge per ticket per passenger per transaction | N/A | HKD 240 | USD 30 |
3. Frequent Flyer Ticket Redemption – Use mileage upgrade | N/A | Free of charge | |
4. Frequent Flyer Ticket (Website redemption) Normal refund - Nonrefundable of mileage and tax refund only – no charge Charge per ticket per passenger | Free of charge |
Types of Service | Service Fee | |
Online self-service | Other channels* | |
1. Frequent Flyer account management - New account registration / Forget password | Free of charge | |
2. Frequent Flyer account management - Combine accounts and merge mileage of same person | N/A | Free of charge |
3. Frequent Flyer account management - Accelerate program enrollment | N/A | Free of charge |
4. Frequent Flyer account management - Retro claim (within 180 days / 30days prior registration) | Free of charge | |
5. Frequent Flyer account management - Update passport or personal details | Free of charge | |
6. Frequent Flyer account management - Group nominee change (add /update/ delete group nominee) Applicable to the replacement of each existing nominee or registration of each new nominee to replace a previously deleted nominee. | Free of charge |
Remarks: