HK/EN

  •  Hong Kong Airlines Customer Service Centre

     

     

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    Livechat

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    Contact us by phone

    Hong Kong SAR                                          +852-3916-3666
    Mainland China                                             95071500
    (Local service only)       
    US & Canada                                               + 1 (888) 2074190
    (If you are using a TTY/TDD device, dial 711 to connect through the Relay Service)
    Australia                                                       + 61 (1800) 003812
    (If you are calling from outside of Australia, an overseas charge may apply)

    Important notice:
    If necessary, Hong Kong Airlines Customer Service Centre may contact you for any booking/ticket related issue.

    Contact us by email or Apply refund online

    Email                                                           call.center@hkairlines.com

    Refund                                                         Please click here to apply refund online or check online refund status

    Baggage Enquiries (lost / delayed / damaged)

    Telephone                                                    +852 3902-9000

    Fax                                                              +852 3902-9039

    Email                                                            satshk_lostandfound@satshk.com

    Office Hour                                                   Mon – Sun / 07:30 – 23:00

  • Please check the list and locate our Branch office/GSA you are looking for.

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  • Flight certificates can be provided for Hong Kong Airlines' operated flights as proof of travel or as proof that your flight was disrupted. If your flight was within the last 6 months, please complete the form below. The normal processing time is 3 weeks. If you were travelling on a codeshare flight, please contact the operating carrier for assistance.                                                                                                                                                                                

     Certificates application form