New Customer Service Fees will be in effect from 1 January 2021 and apply to customers who use our services via our customer service hotlines, airport check-in counters or local sales offices.
Customers who booked on Hong Kong Airlines official website can make changes to your itinerary via our online self-service platform.
For bookings made via travel agencies, passengers should contact your travel agent directly for any changes or modifications.
The Customer Service Fees do not apply to those passengers who require special assistance.
Please refer to the Customer Service Fees for more information.
Flight
Adult
For bookings with more than five passengers, we highly recommend you to make online reservation separately or through hotline to contact us for further booking. (Please note that fares cannot be guaranteed subject to the availability of the seat). Children between 2-11 years must be accompanied by an adult over 16 years of age when travelling.
Infants
To check the applicable infant fare, infant seat availability and make a booking, please call our Customer Services Centre for assistance. Please note that there is limitation to the number of infants that can be accepted on each flight due to safety reason and infant is currently not accepted to travel in business class cabin of aircraft type A350.
Infant ticket is usually calculated from a discount applied to an adult ticket. If the adult ticket fare of the accompanying adult does not offer an infant discount, the next higher fare that offers the discount will be used as the base for calculation. Calculation of infant ticket price is subject to the law of the country applicable to the ticket being issued.
The infant passenger must be under 24 months throughout the whole journey. Infants who reach their second birthday after their outbound flight must purchase a child ticket.
The infant ticket also subject to fare rules and conditions.
If passengers carry two infants on board, one of the infants must reach 6 months old, pay the applicable child fare and travel using the Hong Kong Airlines’ approved car-type safety seat. The other infant will be charged infant fare.
For details of the approved car-type safety seat, please contact our Customer Services Centre.
Children
Children between 2-11 years old must be accompanied by an adult over 16 years of age when travelling. For information about unaccompanied children and minors (UM) service, please contact our Customer Services Centre.
AdultsAged 12 and over
ChildrenAged 2-11
InfantInfant0-2