To ensure the continued security of your Fortune Wings Club account information and to mitigate the risk of data breaches, we are introducing enhanced password security measures with effect from 9 June 2025. We strongly recommend that you update your password promptly to maintain seamless access to your Fortune Wings Club account. The details are as follows:

        I. Password Update Period

        All registered members are required to update their passwords between 9 June 2025 and 30 November 2025. Member accounts not updated within this timeframe may be restricted from accessing.

        II. Password Update Methods

        You can update your password through one of the following channels:

        1. Log in to the Hong Kong Airlines official website and go to [Profile] – [Reset Password].

        2. Access the Hong Kong Airlines App and go to [Mine] – [Reset Login Password].

        3. Log in to the Fortune Wings Club official website and go to [My Account] - [Personal Information] - [Password Management].

        4. Access the Hainan Airlines App or WeChat Mini Program and go to [My] - [Settings] - [Security Settings].

        5. Contact Hong Kong Airlines Customer Service Centre for assistance.

        6. Contact FWC Member Service Hotline for assistance.

        III. New Password Requirements

        The upgraded password system consists of two parts: Login Password and Redemption Password.

        1. Login Password: Used for account login and mileage redemption purposes.

        Requirements: 8-15 characters, including at least three of the following character types: uppercase letters, lowercase letters, numbers, or special symbols (supported: !@#$%^&*()~_+-=[]{}|:;,<.?/>` ).

        2. Redemption Password: Used for verification and service requests made through our Member Services Hotline

        Requirements: 6-digit numeric combination. Simple sequences (e.g., 123456) or repetitive patterns (e.g., 000000) are prohibited.

        IV. Important Notes

        1.Do not share your password with any third party, and avoid using the same password across multiple online platforms.

        2. This password update is a mandatory security measure. Fortune Wings Club will never request your password through unsolicited communications. Please exercise caution and be vigilant against phishing scams.

        3. It is recommended to change your password regularly (every 90 days).

        Thank you for your cooperation in ensuring the security of your account. Should you have any questions or require further assistance, please do not hesitate to contact the FWC Member Service Hotline.

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